Privacy Policy

1. Introduction

Welcome to Hyperflare Crusher Hotel. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

Name, address, phone number, and email address
Payment information and billing details
Government-issued identification (as required by law)
Reservation and stay history
Special requests and preferences

Automatically Collected Information

IP address and device information
Browser type and operating system
Website usage patterns and analytics
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Process reservations and check-in/check-out
Provide hotel services and amenities
Process payments and billing
Communicate about your stay

Improve our services and facilities
Send marketing communications (with consent)
Comply with legal obligations
Ensure safety and security

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our hotel and providing services to you, such as payment processors, cleaning services, and technology providers.

Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with mergers, acquisitions, or asset sales
Safety and Security: To protect the rights, property, or safety of our guests, employees, or others
With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encrypted data transmission (SSL/TLS)
Secure payment processing systems
Access controls and authentication

Regular security assessments
Employee training on data protection
Secure data storage and backup systems

6. Your Rights

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Marketing Opt-out

You can unsubscribe from marketing communications at any time.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use:

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide you with our services
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements
Improve our services and operations

When personal information is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

As a Canadian hotel, we primarily store and process your data within Canada. However, some of our service providers may be located outside Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification (if you have provided your email address)
Providing notice during your next visit to our hotel

We encourage you to review this Privacy Policy periodically.